Privacy policy

Last updated: November 14, 2025

Velina Moda operates this website and related services to provide you with a curated shopping experience (the “Services”). The store is powered by Shopify, which enables us to offer these Services. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services or otherwise communicate with us. If any inconsistency exists between our Terms of Service and this Privacy Policy, this Privacy Policy governs the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.

Personal information we collect or process

“Personal information” means data that identifies or can reasonably be linked to you. It does not include de-identified or aggregated data. We may collect or process the following categories of personal information, depending on how you interact with the Services and as permitted by applicable law:

  • Contact details: name, billing and shipping addresses, phone number, and email address.
  • Financial information: payment details such as card numbers, payment confirmations, and transaction data.
  • Account information: username, password, security questions, and account preferences.
  • Transaction information: details about products you view, purchase, return, or exchange.
  • Communications with us: any information you provide when contacting our support team.
  • Device information: browser, device type, IP address, and network data.
  • Usage information: details about how you interact with or navigate our website and services.

Personal information sources

We may collect personal information from the following sources:

  • Directly from you — when you create an account, make a purchase, or communicate with us.
  • Automatically through the Services — via cookies, analytics, and similar technologies.
  • From service providers — such as payment processors and shipping partners.
  • From partners or other third parties — as permitted by law.

How we use your personal information

  • To provide and improve the Services: including processing orders, payments, and returns, managing your account, and personalizing your shopping experience.
  • Marketing and advertising: sending promotional messages and displaying relevant ads based on your interactions with the Services.
  • Security and fraud prevention: verifying identity, detecting fraudulent activity, and protecting our users and systems.
  • Customer communication: responding to inquiries and providing support.
  • Legal compliance: complying with applicable laws and responding to lawful requests.

How we disclose personal information

We may share your personal information with third parties for legitimate purposes, such as:

  • With Shopify and third-party service providers (e.g., IT management, payment processing, analytics, shipping, and customer support).
  • With business and marketing partners for targeted advertising and promotions. You can opt out of such sharing by contacting us at info@velinamoda.com.
  • When you provide consent — for example, using social media integrations or third-party logins.
  • With affiliates within our corporate group.
  • In connection with business transactions or legal obligations (e.g., mergers, subpoenas, or protection of rights).

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes certain data to operate and improve the Services. Shopify may process your personal information in other countries. To learn how Shopify manages your data and your rights, please review the Shopify Consumer Privacy Policy or visit the Shopify Privacy Portal.

Third-party websites and links

Our website may link to third-party sites or platforms. We are not responsible for the privacy, content, or security practices of such websites. You should review their respective privacy policies and terms.

Children’s data

The Services are not intended for children, and we do not knowingly collect information from individuals under the age of majority in your jurisdiction. If you believe a child has provided us personal data, contact us immediately using the details below.

Security and retention of your information

While we take reasonable measures to protect your data, no system is entirely secure. Please avoid sending sensitive information through unsecured channels. We retain your data only as long as necessary to fulfill our obligations, provide Services, or comply with legal requirements.

Your rights and choices

Depending on your jurisdiction, you may have the following rights:

  • Access: Request a copy of your personal information.
  • Delete: Ask us to delete your personal information.
  • Correct: Request corrections to inaccurate or incomplete information.
  • Data portability: Request a copy of your data in a portable format.
  • Marketing preferences: Opt out of promotional communications by using the unsubscribe link in emails.

If you reside in the UK or EEA: You may also have rights to object to or restrict processing and to withdraw consent at any time without affecting the lawfulness of prior processing.

Complaints

If you have concerns about how we process your data, please contact us. You may also file a complaint with your local data protection authority. For EU residents, a list of authorities is available here.

International transfers

Your personal information may be transferred, processed, and stored outside your country of residence. Where required, we rely on lawful transfer mechanisms such as the European Commission’s Standard Contractual Clauses or UK-approved equivalents.

Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. Updates will be posted on this page, with the “Last updated” date revised accordingly.

Contact Information

Address: 
Email: info@velinamoda.com
Telephone: +31 6 10 94 53 91

Chamber of Commerce Number: 
Company Name:
Store Name: Velina Moda

Opening Hours

Monday–Friday: 8:00 AM–6:00 PM CET
Saturday–Sunday: Closed
Public Holidays: Closed