Terms and conditions

Article 1 – Definitions

The following definitions apply in these general terms and conditions:

  • Cooling-off period: the period during which the consumer may exercise their right to cancel the contract without providing justification.
  • Consumer: a natural person acting outside the scope of a business or professional activity, who enters into a distance contract with the trader.
  • Durable medium: any tool that allows information to be stored in a way that can be accessed and reproduced unchanged for an appropriate period of time.
  • Right of withdrawal: the consumer’s right to cancel a contract within the legally established period.
  • Trader: any natural or legal person offering products and/or services to consumers at a distance.
  • Distance contract: an agreement concluded within a system organized for distance sales using one or more means of distance communication.
  • Means of distance communication: tools used to make a purchase without simultaneous physical presence of the trader and the consumer.
  • General terms and conditions: the present terms of sale and service used by the trader.

Article 2 – Company Information

Store name: Velinamoda.com
Address: Sluislaan 7, 2841 XR Moordrecht, Zuid-Holland, Netherlands
Email: info@velinamoda.com
Phone: +31 6 10 94 53 91

Article 3 – Scope of Application

These general terms and conditions apply to all offers made by the trader and to every distance contract concluded with the consumer.

Before the contract is finalized, the consumer will receive a copy of these conditions in a format that allows storage and reproduction. If this is not possible, the consumer will be informed where they can access them and how to request them at no additional cost.

For electronic contracts, the terms will also be provided digitally on a durable medium.

If specific conditions apply to a product or service, they supplement these terms. In case of conflict, the provisions most favorable to the consumer will prevail.

If any clause is declared invalid, the remaining provisions remain in force. The invalid clause will be replaced with one that most closely reflects the original intent.

Any matters not governed by these terms will be interpreted according to the general spirit of the document.

Article 4 – Offer

If an offer has a limited validity period or specific conditions, this will be clearly stated.

Offers do not constitute a legal obligation for the trader but an invitation to contract. The trader reserves the right to modify them at any time.

Product and service descriptions will be complete and accurate to allow informed purchasing decisions. Images are for illustrative purposes only; minor differences may occur depending on the user’s device.

Technical data, images, and specifications are indicative and do not establish grounds for claims.

Every offer includes clear information on:

  • Price (excluding customs duties and import taxes, which are the customer’s responsibility);
  • Shipping costs and available payment methods;
  • Purchase process and technical steps required;
  • Information on the right of withdrawal and its conditions;
  • Delivery times and shipping methods;
  • Duration of the offer or price guarantee;
  • Additional communication costs, if applicable;
  • Availability of the contract after purchase;
  • Possibility to correct errors before order completion;
  • Available contract languages;
  • Applicable codes of conduct, if any;
  • Minimum contract duration, in case of subscriptions;
  • Variations in size, color, or materials, if applicable.

Article 5 – Conclusion of the Contract

The contract is concluded when the consumer accepts the offer and meets its stated conditions.

If the contract is concluded electronically, the trader will immediately send a confirmation. Until this confirmation is received, the consumer may cancel without consequences.

When placing an online order, the trader guarantees a secure environment through technical and organizational measures. Electronic transactions are protected against unauthorized access.

The trader may assess the consumer’s ability to pay. In case of a negative assessment, the order may be rejected or subject to additional conditions, which will be communicated to the consumer.

After the contract is concluded, the consumer will receive, on a durable medium or electronically:

  • Address for complaints;
  • Conditions and procedures for exercising the right of withdrawal, or information if the right does not apply;
  • Details on guarantees and post-purchase services;
  • The information described in Article 4 (if not previously provided);
  • Cancellation conditions for long-term contracts.

For recurring deliveries, this information is provided only with the first delivery.

Execution of the contract is subject to product availability.

Article 6 – Right of Withdrawal

The consumer has the right to withdraw from the purchase contract without justification within 14 days from receiving the order, either personally or through an authorized individual.

During this period, the consumer must handle the product and packaging with care, only to the extent necessary to assess its nature and functioning. If the right of withdrawal is exercised, the product must be returned in good condition, preferably in its original packaging with all accessories and instructions.

To exercise the right of withdrawal, the consumer must clearly notify their decision — preferably in writing or by email — within the 14-day period. After notification, the consumer has an additional 14 days to return the product. The shipping receipt will be considered valid proof of timely return.

If the notification or return is not made within the required periods, the contract remains valid and the right of withdrawal is lost.

Article 7 – Costs Related to Withdrawal

In case of a valid withdrawal, the cost of returning the product is borne by the consumer, unless the trader states otherwise in writing.

If the consumer has already made a payment, the trader will refund the full amount (including standard shipping costs) within 14 days from receiving the returned product or valid proof of return. Additional costs will not be refunded if the consumer chose a delivery method more expensive than the standard option.

Article 8 – Exclusion of the Right of Withdrawal

The right of withdrawal does not apply when the nature of the product or service prevents its return, provided this was clearly stated in the offer.

Excluded cases include (but are not limited to):

  • Products made to the consumer’s specifications;
  • Personalized or modified items;
  • Products that cannot be returned for hygiene reasons once opened;
  • Perishable goods or items with a short shelf life;
  • Daily newspapers, magazines, or periodicals;
  • Software, music, or videos once the seal is opened;
  • Products whose price depends on market fluctuations outside the trader’s control.

Withdrawal is also excluded for services such as:

  • Accommodation, transport, catering, or leisure activities with a specific date;
  • Services already started with explicit consent before the withdrawal period ends;
  • Betting or lottery services.

Article 9 – Prices

During the validity period of the offer, prices will not be altered, except for legal changes such as VAT modifications.

The trader may offer products with variable prices linked to market conditions. In such cases, this will be clearly stated.

Price increases within the first three months of the contract are only valid if legally required. After that period, they are only allowed if:

  • They are legally justified; or
  • The consumer is entitled to cancel the contract at that moment.

According to VAT regulations, the country of origin of the shipment is considered the place of delivery. For orders outside the EU, duties or import taxes may apply and will be handled by the carrier. In these cases, invoices will not include VAT.

The trader is not responsible for price errors caused by evident typographical or technical mistakes and reserves the right to cancel orders affected by them.

Article 10 – Conformity and Warranty

The trader guarantees that products and services comply with the contract, provided descriptions, and reasonable expectations regarding quality, functionality, and durability.

If specific uses or conditions were agreed upon, the product must comply accordingly.

Manufacturer or importer warranties do not affect the consumer’s legal rights.

Any defect, error, or damage must be reported within 14 days after delivery, preferably in writing or by email. Returning the product in its original packaging and in proper condition is recommended.

The warranty provided will correspond to that of the manufacturer. The trader is not liable for damages caused by improper or non-compliant use.

The warranty is void in cases such as:

  • Unauthorized repairs or modifications;
  • Improper use or use different from the intended purpose;
  • Damage related to legal restrictions on materials used.

Article 11 – Delivery and Execution

The trader will make every effort to process orders correctly and within the indicated timeframes. Products will be shipped to the address provided at purchase.

Orders will be processed as soon as possible, and in any case within 14 working days unless agreed otherwise. If any issue arises, the consumer will be informed immediately and may cancel the contract at no cost.

If the contract is canceled due to delays, the trader will refund all payments within 14 days.

If the requested product is unavailable, the trader may send a substitute item of equivalent characteristics and value. If the consumer does not accept it, the corresponding refund will be issued.

The risk of loss or damage transfers to the consumer upon delivery, either to the consumer or an authorized third party.

Article 12 – Contract Duration, Termination, and Renewal

Termination

The consumer may terminate an open-ended contract for regular deliveries or services with up to one month's notice, without giving a reason.

For fixed-term contracts, the consumer may terminate the contract at the end of the agreed period, also with one month's notice.

The option to terminate cannot be restricted and must be possible through the same method used to enter into the contract.

Renewal

Fixed-term contracts cannot be automatically renewed, except for subscriptions to newspapers or magazines, which may be renewed for up to 3 months with a one-month cancellation notice.

Contracts may be automatically renewed for an indefinite period only if the consumer can cancel them at any time with one month's notice.

Trial or promotional contracts are not automatically renewed and end upon expiration of their term.

Duration

For contracts lasting more than 12 months, the consumer may terminate them after one year with a notice period of up to one month, unless early termination would be unreasonable or contrary to good commercial practice.

Article 13 – Payments

Unless otherwise agreed, the consumer must make payment within 7 working days from the start of the withdrawal period (Article 6.1). For services, the period begins upon confirmation of the contract.

The consumer must immediately report any errors in payment details to the trader.

In case of non-payment, the trader may charge interest and debt recovery fees in accordance with applicable law, provided the consumer was informed beforehand.

Article 14 – Complaints

Any complaint regarding contract execution must be reported immediately after the defect is detected, preferably in writing or by email.

The trader will respond within 14 days of receiving the complaint. If more time is required, the consumer will be informed of the reason for the delay and the new estimated response time.

Filing a complaint does not exempt the consumer from payment obligations unless the trader explicitly confirms otherwise.

If the complaint is valid, the trader will repair or replace the product at no cost, or refund the paid amount if repair or replacement is impossible.

Article 15 – Applicable Law

All contracts concluded between the trader and the consumer, including these terms and conditions, are governed by Polish law, regardless of the consumer’s country of residence.

Article 16 – SMS Marketing

By signing up for SMS notifications during checkout or through a dedicated form, the consumer agrees to receive messages related to orders, abandoned carts, promotions, or product reviews.

This subscription is not required to complete a purchase. To unsubscribe, reply “STOP” or use the link included in the SMS. Commands other than STOP or HELP may not be recognized.

No charges will be applied by the trader, but standard carrier fees may apply.

If you have questions, reply “HELP” to any received message or contact us through our contact page.

We reserve the right to change the SMS sending numbers. Messages sent to old numbers may not be received, and we are not responsible for such cases.

Within legal limits, we are not responsible for delays, errors, or consequences resulting from SMS communication.

Your privacy is important to us. Refer to our Privacy Policy for more details on how we handle your personal data.