Privacy Policy
Last updated: 17.10.2023
Thank you for trusting us. At Velinamoda.com, the protection of your personal data is an absolute priority. Below, we explain what information we collect, what we use it for, and how it improves your experience in our store.
This policy applies exclusively to the services offered by Velinamoda.com and does not cover external pages or platforms. By using our website, you accept the conditions described here.
Use of our services
When you sign up for any of our services, we may request certain personal data. This information is used solely to provide the requested service and is stored on secure servers belonging to Velinamoda.com or our authorized technical partners. It is not combined with any other personal data.
Customer service
If you contact us by email or through other channels, we may store your message in order to respond properly. In some cases, we may need your data to process your request correctly. This information is also stored securely and is not shared with unauthorized third parties.
Cookies
We use cookies to analyze browsing behavior and improve the functionality of the website. These small files are stored on your device and may be processed on secure servers, either ours or third-party servers, for technical, statistical, and optimization purposes.
Purpose of data processing
Personal data will only be used for the purposes described in this policy unless you explicitly consent to additional uses.
Data sharing with third parties
We do not share your data with third parties unless it is necessary to operate the store and process orders (e.g., payment gateways or review systems). Such data sharing is carried out with strict confidentiality. All staff at Velinamoda.com are also bound by privacy obligations.
Policy updates
This policy reflects the current operational state of Velinamoda.com. If we modify our services, we will update this section accordingly. We recommend checking it regularly.
Your data rights
You may request access, correction, or deletion of your personal data from our system at any time.
Newsletter & personalization
All promotional emails include a link that allows you to update your preferences or unsubscribe from the mailing list.
SMS Marketing
This policy also applies to our SMS campaigns. If you subscribe, we may send reminders about abandoned carts, special promotions, and satisfaction surveys.
Our site stores the products added to your cart, even if you do not complete the purchase. This allows us to send personalized SMS reminders.
Modifying your data & unsubscribing
If you want to update your data or request its deletion, please contact us using the information at the bottom of this page.
Cookie management
Most browsers accept cookies by default. You may change the settings to block them or receive alerts before they are stored. Keep in mind that some site features may not function properly if you fully disable cookies.
Contact
We continuously monitor compliance with this policy. If you have any questions, you can write to us at: info@velinamoda.com